winbaji's Privacy Policy

Introduction and Scope

winbaji is an online betting and casino platform that provides services to users in Bangladesh. This privacy policy sets out the rules for managing information collected from you while using winbaji's website and mobile application.

This policy is related to winbaji's Terms and Conditions and both documents should be read together. This policy applies to you from the moment you first register on our platform and remains in effect for as long as you are an active member.

winbaji provides services only to individuals aged 21 or above. Collecting or processing information from minors is entirely against our policy, and any such account identified will be closed immediately.

What Types of Information We Collect

2.1 — Information Provided Directly

During account registration and use of our services, you provide us with the following information directly:

• Full name and date of birth
• Mobile number and email address
• Login credentials — username and password
• National ID card or passport details for identity verification
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

2.2 — Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time of site visits, pages viewed and click patterns
• Cookie and session data
• Transaction history and gaming activity logs

2.3 — Information Received from Third Parties

In some cases, limited information may be received from trusted third parties for the purpose of payment processing or identity verification. In such cases, the third party's own privacy policy also applies.

Purposes of Data Use

winbaji uses collected information for the following purposes:

• To create, verify and manage accounts
• To securely process deposit and withdrawal transactions
• To correctly award bonuses, promotions and VIP rewards
• To provide customer support via live chat and email
• To detect and prevent fraud, money laundering and account misuse
• For platform security and technical improvements
• To meet applicable legal obligations
• For statistical analysis to improve the user experience

winbaji never sells your information to third parties. Information sharing is limited to payment processing partners or in response to demands from legal authorities, and is always confined to the conditions set out in Section 5 of this policy.

Data Storage and Security

4.1 — Technical Security

winbaji uses SSL encryption technology to protect your information, preventing unauthorised access during data transfer. Information stored on servers is also kept in an encrypted state.

Account security measures include password hashing, OTP verification and automated detection of suspicious logins. winbaji conducts regular system audits from an information security standpoint.

4.2 — Data Retention Period

Information collected while your account is active is retained during that period. After account closure, certain information may need to be retained for a specified period in accordance with applicable legal obligations. Once that period has passed, information is securely deleted or anonymised.

4.3 — User Responsibilities

Keeping your login password confidential and changing it regularly is your own responsibility. If you notice any unusual activity on your account, please inform us immediately via live chat or email.

Conditions for Data Sharing

winbaji may share your information with third parties only in the following limited circumstances:

• Payment partners: Information necessary to verify and complete transactions via bKash, Nagad, Rocket or Upay.
• Identity verification services: As part of the KYC process to prevent fraud.
• Legal authorities: In accordance with a valid order or directive from a competent judicial or legal authority.
• Technology service providers: Those who manage servers, carry out data analysis or conduct security testing on behalf of winbaji operate under strict confidentiality agreements.

winbaji never sells or transfers information to advertisers, data brokers or any third party for commercial purposes.

Cookie and Tracking Technologies

winbaji uses cookies on its website and app to make your browsing experience smoother and more personalised. Cookies are used to remember session tokens, language preferences and login status.

6.1 — Types of Cookies

• Essential cookies: Required for the basic functioning of the site — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand which pages are visited most — data collected is anonymous.

You can manage cookies through your browser settings, but disabling certain essential cookies may cause some platform features to not work properly.

Your Rights and Choices

As a winbaji member, you hold the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: Where there is no legal obligation to retain it, you can request deletion of your information after account closure.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Right to data portability: You can request a copy of your transaction or gaming data.

To exercise these rights or for any information-related matter, please contact us. We provide support in both Bengali and English 24 hours a day.

Responsible Gaming and Data Protection

winbaji believes that personal data protection and responsible gaming practices complement each other. Information about your gaming activity is used only to manage your account and identify issues.

We encourage our members to stay informed about the responsible gaming guidelines. If any member experiences difficulty controlling their gaming habits, our customer support team will help them take appropriate steps.

Requests for self-exclusion or limit-setting can be made through account settings or live chat. Information provided during this process is kept strictly confidential.

Policy Changes

winbaji reserves the right to update this privacy policy from time to time. If there are any significant changes, we will notify members via their registered email or through a platform notification.

The latest version of the policy will always be available on this page, and the date of the most recent update will be shown at the top of the page. Continued use of the platform after a revised policy is published will be considered acceptance of the new terms.

For more information, you can find answers to privacy and security questions on our FAQ page.

Contact and Complaints

If you have any questions, feedback or complaints about this privacy policy, please contact us: