Responsible Gaming
winbaji believes that betting and casino games are enjoyable only when played in a controlled and informed way. On this page, we explain how to set limits, recognise warning signs, and get support when needed.
Age Requirement and Our Commitment
All betting and gaming services at winbaji are for persons aged 21 or older only. Those under this age are not permitted to create an account or make a deposit. Age is verified at registration and additional ID may be requested in cases of doubt.
We view gaming as a form of entertainment — not a guaranteed way to earn money. winbaji believes every player has the right to play in an informed, controlled, and safe manner. For this reason, we provide a number of tools and support services to help you stay within your limits.
You can read our Terms and Conditions for details on the circumstances under which an account may be restricted or suspended, and our obligations regarding responsible gaming.
Principles of Healthy Play
- Set a fixed budget before you play and do not go beyond it.
- Avoid the urge to place larger bets to recover losses.
- Never play with borrowed money or funds meant for essential expenses.
- Decide on a time limit for each session in advance and take breaks.
- Avoid playing when you are in a negative mental state or after drinking alcohol.
- Review whether gaming is affecting your other daily responsibilities or relationships.
Self-Control Tools
winbaji offers various tools to help you keep your play in check. Contact our 24/7 live chat support to use them — every request is processed promptly.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately; increasing it is subject to a waiting period.
Session Time Limit
Set a time limit in advance for how long you will play in one session. When the time is up, the system will notify you and can automatically end the session if needed.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once that limit is reached, your account will be temporarily locked.
Cool-off Break
Temporarily close your account for a short break, from 24 hours up to 30 days. During this time, no deposits or bets can be placed.
Self-Exclusion
For a longer break, request to close your account permanently or for a set period. Once active, logging in, depositing, and betting will all be disabled.
Reality Check
Receive automatic notifications at set intervals reminding you how long you have been playing and how much you have wagered. This helps you stay aware.
Contact winbaji's live chat to use any of these tools. The support team works in both Bengali and English, 7 days a week, 24 hours a day, and your privacy is fully protected. Read our Privacy Policy for details on how your information is stored and kept secure.
Warning Signs of Problematic Gaming
If any of the following signs are present in you or someone close to you, it may be time to seek help.
Growing Financial Pressure
Having difficulty covering essential expenses, rent, or family costs while being unable to stop spending money on gaming.
Loss of Time Control
Playing for hours on end, spending far more time than planned, and being unable to stop even when you want to.
Strain on Relationships
Playing in secret from family or friends, lying about gaming, or withdrawing from social interactions.
Chasing Losses
Returning repeatedly and placing larger bets to try to recover lost money — this is a clear warning sign of a problem.
Emotional Changes
Feeling restless, irritable, or anxious when unable to play, or turning to gaming to deal with a low mood.
Impact on Work or Studies
Losing focus at work, skipping classes or work, or neglecting important responsibilities because of gaming.
Where to Get Support
Asking for help is not a weakness — it takes courage. You or someone you know can get the support needed through the following channels.
winbaji Live Chat Support
Contact winbaji's 24/7 live chat. Requests for setting limits, self-exclusion, or closing an account can be made in Bengali and will be actioned quickly.
Email Support
If you prefer not to speak directly, write to us by email. winbaji's support team responds in both Bengali and English. Email address: [email protected]
Family and Close Ones
Talk openly with a trusted family member or friend. Support from those around you is often the first step toward recovery.
Professional Counselling
Consult a mental health specialist or counsellor. In Bangladesh, both government mental health services and private counselling organisations offer specialist support for addiction.
Support Groups
Connecting with others facing the same challenges can be helpful. Various support groups and online communities work on addressing gaming addiction and offer free assistance.
Self-Check
The questions below are to help you understand your gaming habits. This is not a medical assessment — it is for awareness only.
How many of the following have been true for you in the past month?
Responsible Gaming Detailed Guidelines
Before starting any game at winbaji, there are a few things to keep in mind. Gaming is entertainment — it should never be considered a reliable source of income. Every game outcome is completely random and previous results do not affect the next.
Keep only the amount of money in your account that you can afford to lose without it affecting your daily life. Set a deposit limit and review your gaming budget every month. Stop immediately if you go over your budget.
Be careful to ensure that children or minors cannot access your account. Do not share your password with anyone and keep your device locked. You can learn more about our operations and goals on winbaji's About Us page.
Remember — even if it feels like a winning streak is going on, there is no guarantee it will continue. In the same way, the idea that a big loss means a win must follow is not correct. Every bet is independent.
A Message for Parents
winbaji is strictly prohibited for anyone under 21. However, parents can also take their own precautions to ensure that underage family members cannot access gaming sites.
Enable parental controls on devices and set the necessary filters on browsers. Keep your winbaji account password secure. If you have concerns about a family member's gaming habits, contact our support team.
Talk openly with your children about gaming and money. Build awareness around responsible use of technology. Having these conversations within the family helps maintain a healthy environment.
Remember: For any questions or concerns at winbaji, you can contact us at any time via live chat or email. Our team is always ready to assist in Bengali.